EPF closed its payment counters: how employers pay contributions now
Written by the Lejar team3 min read
Many employers were worried after EPF (KWSP) announced that its contribution payment counters would close across the country. This guide explains what changed from 1 July 2026, how to pay contributions now, and how to manage the change calmly, based on the official EPF announcement at kwsp.gov.my, verified as of 9 July 2026.
What changed on 1 July 2026?
EPF closed all contribution payment (remittance) counters at its offices across the country, with effect from 1 July 2026. Other service counters (not for payment) continue to operate as usual.
Contributions are now paid through online channels such as the i-Akaun app, internet banking, bank agent counters, self-service terminals (SST), or through the EPF Mobile and Relationship Advisory teams. For employers, EPF encourages payment through the i-Akaun (Employer) portal so that processing is smoother.
Not comfortable with online payment? That is normal
Many employers feel worried when a routine changes suddenly. That is a fair reaction, not something to be embarrassed about. You can make this change step by step, and you do not need to be an IT expert to use i-Akaun.
Ask for help from your accounts staff, a family member who knows online banking, or go to the official EPF guide if you need it.
How do I use i-Akaun (Employer)?
We have not fully verified the detailed registration and navigation steps for i-Akaun (Employer) here, so use the official EPF portal (kwsp.gov.my) for the exact steps when you register or log in.
- Keep the record or digital receipt after each contribution payment, as proof of payment.
- Set a monthly reminder so that you do not miss a contribution, especially in the first months of the change.
- Do not leave payment to the last minute, because it now depends fully on a stable internet connection.
Which EPF services still have counters?
Contribution payment is now online only, but other EPF service counters still operate as usual. We have not fully verified the exact list of services that still have a physical counter, so check with your EPF branch or the official EPF portal for your specific matter.
How can Lejar help during this change?
Lejar’s AI reads your bank statements and documents and drafts the journal entries, and you approve each one before it posts. This keeps your salary and contribution records in order while payments move to digital channels.
Lejar does not process the EPF payment itself. You still pay directly through i-Akaun (Employer) or another official EPF channel. Tidy books simply take some of the admin pressure off when many things change at the same time.
Frequently asked questions
Has EPF closed all its counters?
No. The contribution payment (remittance) counters closed across the country from 1 July 2026. Other service counters continue to operate as usual.
How do I pay my employees’ EPF contributions now?
Through the i-Akaun (Employer) portal, or another EPF online channel such as internet banking.
I do not know how to use i-Akaun. What should I do?
This is normal when a system changes. Ask your accounts staff or a family member who knows online banking for help, or follow the official EPF guide step by step.
Must I do all EPF matters online now?
No. Only contribution payment is now fully online. Counters for other services still operate as usual.
Is there a backup if the online system is down when I need to pay?
We have not fully verified this detail here. Check the official EPF channels (kwsp.gov.my) or contact your EPF branch for current information.
Can Lejar pay my EPF contributions for me?
No. Lejar does not process the EPF payment itself. It keeps your salary and contribution records in order, and you pay through i-Akaun (Employer) or another official EPF channel.